Frequently asked questions

NDIS Jargon Definitions

Access Requirements

The criteria someone must meet to become A Participant in the NDIS. The access requirements are:

  • Age: under 65 years.
  • Residency: live in Australia and be an Australian citizen or have paperwork letting  you live here permanently.
  • Disability: your disability is permanent (will not go away) or you need early intervention (to be treated early that will help by reducing the future needs for supports).

Agency Managed

This is when a Participant chooses to use the National Disability Insurance Agency (NDIA) to manage their NDIS funds. The NDIA will directly pay Registered Providers on behalf of a Participant.

Choice and Control

A Participant has the right to make their own decisions about what is important to them and to decide how they would like to receive their supports and who from.

Funded Supports

Supports the NDIS pays for through a Participant’s Plan. These supports must be Reasonable and Necessary.


Things a Participant wishes to work towards, with the help of the NDIS.


A person in a formal caring role, acting for a person with a disability. Parents are usually guardians.


National Disability Insurance Agency. The Commonwealth government organisation administering the NDIS.


National Disability Insurance Scheme. A way of providing support for Australians with disability, their families and carers.

NDIS Quality and Safeguards Commission

The NDIS Quality and Safeguards Commission (NDIS Commission) is an independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. For information about the NDIS Commission and what they do, please visit the NDIS Commission website here.


A person who is appointed to act and make decisions for a Participant who does not have a parent or guardian.


A person who meets the NDIS access requirements.


A written agreement worked out with the Participant, stating their goals and needs, and the Reasonable and Necessary supports the NDIS will fund for them. Each participant has their own individual Plan.


Someone who has products or services to help Participants pursue the goals in their Plan. Participants can choose their Providers and change Providers at any time, this is also known as Choice and Control.

Reasonable and Necessary

Reasonable means something fair and necessary means something you must have. The NDIS funds Reasonable and Necessary supports relating to a person’s disability to help them live an ordinary life and pursue their goals.

Self Managed

This is when a Participant (or their Plan Nominee)manages their NDIS Plan funds. The NDIS will reimburse a Participant or their Plan Nominee directly for the NDIS supports received.

Service Agreement

A contract between the Participant and the Service Provider they have chosen to deliver supports.

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